Refund policy

Return & Refund Policy

Last updated: June 2026

We want you to love your In Corde piece. Please read our policy carefully before purchasing.

Ready-to-Ship & Standard Jewelry

We accept returns on unworn, unaltered items in original condition and packaging within 14 days of delivery. To initiate a return, email us at customercare@incorde.com with your order number and reason for return.

Items must be unworn, undamaged, and in original packaging
Customer is responsible for return shipping costs
A 10% restocking fee may apply
Refunds are issued to the original payment method within 5–7 business days of receiving the return

Custom & Made-to-Order Pieces

All custom and made-to-order jewelry is final sale and non-refundable. This includes pieces made to specific measurements, engravings, or design specifications.

Permanent Jewelry Services

Permanent jewelry services are non-refundable once the service has been performed. If you experience a quality issue with your weld within 30 days of your appointment, please contact us and we will make it right at no charge.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos. We will replace or refund at our discretion.

Exchanges

We do not offer direct exchanges. If you'd like a different item, return your eligible piece for a refund and place a new order.

Non-Returnable Items

Custom and made-to-order pieces
Permanent jewelry services
Items marked "Final Sale" at time of purchase
Items showing signs of wear, alteration, or damage

Contact

For return requests or questions: [customercare@incorde.com | [your website/contact page]